Client Reviews

"Kateri was an absolute star, juggling appointments and paperwork even when my move dates kept shifting thanks to visa chaos. When my Herblings' flight got cancelled as I was heading to the airport, the team arranged a stay at the Friendly Grove Pet Spa where they were pampered like royalty. Ashley fielded my questions with lightning-fast replies and handled all the customs coordination on the UK side. I couldn't have asked for a better team."

"Just about an hour before we were going to drive to the airport, BA called to say no pets were flying that day. Within an hour, Robert arrived to pick up our cats and take them to a cat hotel. We were so grateful for their professionalism, kindness, and communication throughout the entire stressful ordeal. Our cats arrived safely, and we are forever grateful to Across the Pond Pets."

"They helped us move our dog Olive from Washington State all the way to Denmark. They guided us through every step and did an amazing job communicating. We got regular updates and pictures of Olive during transit, which really helped our peace of mind. I'm not sure what we would have done without them — we cannot recommend them enough!"

"My shy, anxious fifteen-year-old dog made it safely to Australia thanks to Across the Pond! When the USDA made a typo on some time-sensitive paperwork, having lots of experience dealing with the USDA, Across the Pond knew exactly how and who to contact for a speedy correction. What might have been costly and disastrous was only a minor hiccup. Highly recommend!"

"I was especially nervous because Basil is an animal-reactive dog with anxiety. From the very first informational call to the day my 4-year-old English Bulldog arrived in Copenhagen, everything went smoothly. Everyone on the team was not only professional but also incredibly empathetic, which meant so much with how emotional the process was. He bounced back to his normal self after only two days."

"I'm a biologist and consider myself a pretty competent researcher, but there's little chance I would have made these plans correctly myself. Lisa was so knowledgeable, explained everything clearly, guided us through the many steps and kept us on schedule — a schedule that kept changing unpredictably. Lisa stuck with us for five months. Their service is worth every penny."